Widerrufsrecht
At Elite Deck House, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the policy below.
1. Return Period
You may request a return within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Undamaged
- Returned with its original packaging
- Returned with all accessories, components, and documentation, where applicable
- Accompanied by your order information or proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used, damaged, or altered after delivery
- Items damaged due to misuse, improper handling, or accidental damage
- Products returned without required packaging or components
- Clearance or final-sale items when clearly identified as such
- Products specifically identified as non-returnable at the time of purchase
3. How to Request a Return
Before sending any item back, please contact Elite Deck House using the contact information below.
Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or other information if requested
Phone: +1 817-799-7522
Do not send a return to our business address unless we have specifically instructed you to do so.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photos or other information to verify the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.
5. Refunds
Once an eligible returned item has been received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Return Shipping Costs
Unless the item received was damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.
If the return is related to an error on our part or a defective or damaged product, please contact us before returning the item so we can provide appropriate instructions.
7. Exchanges
If you would like to exchange an eligible item, please contact us. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the return process.
9. Refund Delays
If an approved refund has not appeared in your account, first check with your bank or payment provider, as processing times can vary.
If you still have not received your refund, please contact us at +1 817-799-7522.
10. Changes to This Policy
Elite Deck House reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
For questions about returns or refunds, please contact:
Elite Deck House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: elitedeckhouse.shop